Quality Coach

Call Quality:

Scoring for Performance
Feedback to Advisors through TL's on Call Quality
Trend/ Gap Analysis on Advisor/ Team/ Floor.
Direct Feedback to Advisors for Fatal Calls
Generation of Reports and filling up the Gaps

Training Support:

Identification of Training Needs (TNA)
Briefings/ Training on Quality issues.
Improvement Plans- Floor level

Quality Bulletin Board (mail/ pin-ups)

Continuous Education on Quality
Performance Updates/ Wall of Fame
Focus for the Week

Agency/Employer: Hawk Eye
Town or City: Bangalore
Location: Bangalore
Sector: Other
Related Job Titles: Quality Assurance Team Leader,Quality Leader
Permanent/Contract: Permanent, Full time
Experience: 2 years
Date: 26-12-2007
Salary: Not specified

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